Terms Of Purchases And Refunds


3.1. Buyer's order can be executed only through a special service on the merchant site.

3.2. When making a purchase on the Site Buyer provides the following personal information:

Full Name

E-mail address

phone number

the delivery address .

3.3. Buyer is responsible for the accuracy and relevance of the provided information during the ordering process.

3.4. Seller is not responsible for the consequences arising providing false or inaccurate information, including when such information has led to a late delivery of Products.

3.5. The buyer has the right to edit your registration information by himself. Seller does not change or edit the registration information of the buyer without the latter's consent. The seller uses the data only for the conclusion and execution of the Agreement and does not provide them to third parties without the consent of the Buyer.

3.6. Giving personal details referred to in paragraphs 3.1. - 3.2. in the registration form on the website implies full and unconditional acceptance of this Agreement by the Purchaser.

3.7. After ordering, the Buyer provides information on the expected date of transfer orders to the delivery service. Estimated date is a period during which the seller is obliged to transfer the buyer's order to the delivery service chosen by the buyer when making an order.

The date depends on the availability of the ordered goods at the Seller's warehouse and the time required to process the order.

3.8. All information materials displayed at the Site are for reference only and may not fully convey true information about the properties and characteristics of the goods.

The item could be slightly different from the illustrations on the site. The Seller undertakes reasonable efforts to match the color and the shape of goods as much as possible on the Seller's website.

In case the Buyer has questions concerning the properties and characteristics of the goods, he can contact the Seller to the address: hello@trymerry.com before placing an order.

3.9. In case of the absence of the ordered goods at the Seller's warehouse, including for reasons beyond the control of the Seller, the Seller is entitled to cancel the specified goods from the Buyer's order and notify the Buyer.

3.10. If case of completely or partially canceled the prepaid Order, canceled value of the goods is returned by the Seller to the Buyer.

6. Terms of returns.

6.1. The Buyer has the right to refuse Order at any time before it is received, and within 14 days after it was received.

6.2. Returns of the goods of good quality are possible if they were not in use, their presentation (packaging, seals, labels) are new, on place and not used, and if the Buyer has a document confirming the fact and conditions of purchase.

When returning an Order, a Buyer has to attach his ID and bank details for the funds return. The Buyer has no right to return or exchange the goods of good quality, specified in the list of non-food products of good quality that can not be returned or exchanged, approved by RF Government Decree of 19.01.1998 number 55.

6.3. Upon cancellation of the Order with goods of good quality, the Seller must return its value to the Buyer within 10 days after receiving the goods along with the written statement explaining a reason of return from the Buyer. In case of refusal of the goods of good quality by the Purchaser, delivery cost or returning an Order from the Buyer to the Seller is compensated by the Buyer and carried out in any convenient way for the Buyer. Seller will not reimburse the Buyer any paid taxes and fees upon receipt of the goods, if any have taken place.

To return the goods Buyer must present:

- Written application for a refund, mentioning the reason for the return;

- Attach a copy of passport and proof of payment for the goods.

6.4. Requirements for the returns are to be satisfied within 10 days of receipt of the goods by the Seller from the Buyer in case of compliance of the returned goods to their presentation and quality.

6.5. Goods not conforming to its presentation and quality is goods with visual defects and goods that can not meet its functional properties due to the presence of industrial defects. The Product must conform to the description on the website.

6.6. Buyer can return the product of improper quality to the Seller and to demand return of the paid amount within 14 days after the purchase if the product was not in use and has retained its original appearance. The application for refund must be specified what kind of defect includes the returned goods. The difference of qualities such as shape and color of the goods from those stated in the description on the website is not a malfunction or dysfunction of the goods.

6.7. When receiving the goods Buyer/Recipient should check its appearance and packaging, the number of items in the order, completeness, assortment. When the courier delivery the goods, the Buyer / Recipient puts his signature on the receipt of delivery, in the column with the words: "Order received, completeness complete, the delivery of services are provided, and there are no claims to the appearance of the goods."

6.8. Due to remote sale process, goods changing can only be done by returning the goods and making of a new order for the same product.

6.9. In case of refusal to perform the contract, the Buyer must return the goods to the seller. Reasonable demands for the returning of the amount paid may be granted only after the Seller receives the returned goods in the proper form.

6.10. When returning goods of good quality Buyer will be returned the value of the goods according to the time of purchase. Shipping cost and return shipping cost is paid by the Buyer. To avoid disputes and customer complaints to the Seller, parcels must be opened in the presence of the courier.